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Visit Heinola
Visit Heinola

Town of Heinola and the Coronavirus Situation

General Advice Service helpline during the coronavirus situation

The Town of Heinola adheres to the guidelines given by the Finnish Government in order to control the spread of the COVID-19 coronavirus. This page contains information on how the situation affects the public services in Heinola and instructions for seeking treatment if you are experiencing symptoms of respiratory infection.

(Note! The English translation reflects the situtation and information available on Monday April 6. Any changes and news after that date are not included on this page, and the information is only available in Finnish at 

When and how to seek treatment for respiratory symptoms

The symptoms of coronavirus include fever, cough, sore throat, shortness of breath, muscle pain and fatigue. The flu and influenza also cause similar symptoms. You can assess your symptoms online at Omaolo. The service is available in Finnish and Swedish.

  • If your symptoms are mild, stay at home, rest and recuperate until the symptoms cease.
  • If you develop serious symptoms and cannot cope at home, call PHHYKY (Päijät-Häme joint health and social care services) on-call number 116 117 for an assessment of your symptoms and further instructions.
  • If you develop respiratory symptoms and have a serious lung illness, take medication that suppresses the immune system or are pregnant, call PHHYKY (Päijät-Häme joint health and social care services) on-call number 116 117 for an assessment of your symptoms and further instructions.
  • If you urgently need help, call the emergency number 112.

The medical examinations, treatments and medications performed and prescribed due to coronavirus are free of charge for Heinola residents.

In other health care matters contact Heinola healthcare centre at 03 849 4388. Always call first and only come to the centre if instructed to do so.


Information about and help during the coronavirus situation

General Advice Service
Tel. 044 797 7000
Open Monday to Friday 9 a.m. – 3 p.m.

Mental Health Helpline
Tel. 044 797 7001
Open Monday to Friday
12 p.m. – 3 p.m.


If you need help with food shopping, picking up medication or require meals on wheels services

Social Service Advice for the Elderly (over 65 years of age)
Tel: 044 769 4242
Open Monday to Friday 9 a.m. – 1 p.m.

Adult Social Work Service Management
Tel.: 044 769 2988
Open Monday to Friday  9 a.m. – 3 p.m.


How does coronavirus affect Heinola public services?

Most customer service locations are closed due to the coronavirus situation. Some essential locations are still in operation. Other customer service locations are closed unless stated otherwise. While the service locations are closed, most services are still operating primarily through phone, email and other digital services.

Always favour digital and remote services. Please call or email first before coming into a service office. Send applications and other forms safely through the service.


Customer service locations still in operation

Heinola City Hall Customer Service
City Hall Customer Service Point provides general advice related to the city’s operation.
Rauhankatu 3, 18100 Heinola
Open Monday to Friday 9 a.m. – 3 p.m.
Tel. 03 84930

Cultural Office and Tourist Information
Cultural Office coordinates cultural activities and other functions in Heinola as well as functions as the tourist information point.
Kauppakatu 4, 18100 Heinola
Open Monday to Friday 8:30 a.m. – 3:30 p.m.
Tel. 03 849 3606

Spotti Open Workspace
Spotti offers workspace for remote workers. Due to the coronavirus situation there can only be three people working in Spotti at a time.
Wanha Lehtitalo 1st floor
Lampikatu 8 C, 18100 Heinola
24/7 use can be arranged through reservations.
Reservations via email or by phone 044 469 4225.



Admittance to Healthcare

The quick out-patient department is closed until further notice in order to protect customers and staff from infectious diseases. Always call the healthcare centre first (Tel. 03 849 4388) and only come in if instructed to do so. If you have developed symptoms of respiratory infection, call 116 117.

A&E functions normally. If you have a fracture, wound, heart problems, trouble breathing, intense pain in the stomach, your overall condition gets worse, a child has high fever or other symptoms, call 112 or come to the A&E yourself, depending on the severity of the situation.

Heinola Specialized Healthcare

Please do not come in for your appointment if:

·       you are feeling ill (flu, cough, fever, sniffles, muscle aches, sore throat)

·       you have recently (within two weeks) returned from abroad

·       you have had close contact with someone infected with coronavirus

We phone patients whose appointments are changed to remote appointments carried out via remote access technology.

If you are over 70 years of age:

We follow the Governmental guidelines and strongly suggest that those over 70 years of age and those who belong to the risk groups should avoid contact with other people. The medical specialists assess the urgency of your appointment or operation. We call in patients based on these assessments.

If you want to cancel your appointment, please call Specialized Healthcare Office:
Tel. 03 849 4375
Monday to Friday 9 a.m. – 2 p.m.


Dental Care

Due to the coronavirus situation, non-urgent appointments are moved to a later date.

Non-urgent dental care has been suspended until further notice starting on 1st April 2020. We will contact every customer whose appointment has to be moved and set up a later appointment. Urgent care is still given as needed. More information in Finnish.

Contact only by phone:
Tel. 03 849 4369
Monday to Thursday 8 a.m. – 3 p.m.
Fridays 8 a.m. – 2 p.m.

Your call will be recorded in our call-back system.

If you have flu-like symptoms, a coronavirus infection or a suspected coronavirus infection, you are in a quarantine or have been in close contact to someone in a quarantine, please notify the staff when you call. In such cases a dentist will the urgency of the dental care you need and direct you to the correct treatment.

We ask our adult customers to come to the clinic alone if it is not absolutely necessary to have an accompanying person with you.


Inpatient Ward

Visiting the inpatient ward is prohibited. In special cases, such as visiting family members in palliative care, the visitation can be organized with the staff. Even in these special cases the visitor must be healthy and free of any respiratory infection symptoms. 


Social Services

Urgent social services:

Every person staying in the municipality has the right to receive social services tailored to their individual needs, under normal and special circumstances, so his or her right to necessary care and livelihood does not come in jeopardy

A child and the child’s family have the right to receive social services necessary for the well-being and development of the child without delay. The client’s right to necessary care and livelihood is secured by immediate handling of the issue, reaching a decision and the decision’s implementation.

In dire hurry the decision can also be given orally. A written decision must be given as soon as possible. The deadline for making a claim for a revised decision or an appeal is determined by the arrival of the written decision.

If you are already a client, please primarily contact your own social worker by phone.

 Adult Social Service Counselling is only available by phone:
Tel. 044 769 2988
Monday to Friday 9 a.m. – 3 p.m.

Appointments are made only when needed.


Social Service Advice for the Elderly

The advisory services at the service point have been closed due to coronavirus. You can reach the service advisor at 044 769 4242. The line is open from 9 a.m. to 1 p.m. during the week. (9 a.m. to 2 p.m. on Wednesdays.)


Other Social and Healthcare Services


Care Necessity Distribution functions normally (Tuesdays, Wednesdays and Thursdays). More information in Finnish.


Assistive Devices Services are open by appointment only

Assistive Devices Services are open by appointment only starting on 30th March 2020.

Clients can call the services line 050 593 9665. The line is open on weekdays from 1 p.m. to 2 p.m.

More information in Finnish:


Client guidance services for the elderly

The client instructors assess the service needs of clients who cannot cope at home without assistance. The updating of treatment plans has been postponed until further notice. Acute and necessary home calls are carried out as usual, but otherwise client contacts are managed by phone.

Social advisors for the elderly can by contacted via phone and email. Only the most essential house calls and client appointments are carried out.

All group activities are suspended until further notice. The senior’s gym is closed. Exercise counselling is available by phone.


Home Care

Day activities for the elderly are suspended until further notice.

Group activity for seniors in home care (rehabilitative and therapeutic groups, Miepä group) have been cancelled.


Housing Services

Visiting senior housing units and units housing people of higher risk due to coronavirus is prohibited.


Day Care, Schools and Education

Day Care and Preschooling

Day Care Centres stay open for now, but if it is possible for families to care for their children at home are strongly encouraged to do so.

Contact learning and supplementary preschool services are organized in the following schools and Day Care Centres:

·       Satulinna in Lusi

·       Kettukallio Day Care Centre in Kirkonkylä

·       Kailas Day Care Centre in Kailas

·       Tommola-talo Day Care Centre in Tommola

·       Jyränkö Day Care Centre in Jyränkö

·       Kurpanharju Day Care Centre in Myllyoja

·       Vierumäki Day Care Centre in Vierumäki

School lunches are available for preschool pupils. Order the lunches at least two days in advance through Wilma application. The lunches can be collected from school lunch pickup points each day before noon.

You can change your child’s day care timetables through the TietoEdu application.

All early childhood education activities such as clubs and hobby groups are suspended untill further notice.


Comprehensive Schools and Upper Secondary Schools

Distance teaching and learning is continued through April until the 13th May 2020. Appropriate digital learning environments and communication methods are used for each grade whenever the teaching tools are available. Pupils and students primarily continue their studies according to the school’s normal curriculum.

For pupils in grades 1–3 who require contact teaching and for pupils who require special support, contact teaching has been organized in Tommola school and Kailas school.

School lunches are available for pupils. Order the lunches at least two days in advance through the Wilma application. The lunches can be collected from Kettukallio Day Care Centre, Tommola-talo, Kailas-talo, Kurpanharju Day Care Centre, Vierumäki school kitchen and Jyränkö Day Care Centre. pickup points each day before noon.

Paid after-school activities for grades 1–2 and pupils who require special support are available at Tommola-talo.

School curators and psychologists are also available during the distance learning period.

 The schools communicate with guardians, pupils and students primarily through Wilma.


Cultural facilities and leisure services

Music school continues to give music lessons via remote access technology.

The library and library bus, museums, youth centres, swimming hall, gyms and other exercise spaces are closed. All exercise services and guided group activities are suspended until further notice. The clients in need of exercise counselling will receive guidance over the phone.

All functions in the WPK house have been cancelled. Tourist information and cultural office are open.

Heinola Bird Sanctuary is closed and there are no birds in the outside cages. The bird-care work continues as usual.

Youth services follow the Government’s guidelines on summer activities. If summer camps have to be cancelled, all fees that have been paid will be returned.


Other services:

Adult social services, services for the disabled, family planning counselling, pap tests, child health psychologist and child occupational therapy, family social services and child welfare function normally.

Prenatal and child clinic services continue to serve as usual for now, but group activities have been suspended until further notice.

School and student health care services (nurses, psychiatric nurse) are in operation for now. School doctors and group activities have been cancelled.

Mental health and substance abuse services carry on as usual, but the open reception (Mondays from 2:30 p.m. to 3:30 p.m.) and group activities are suspended until further notice. Do not come to your appointment if you have symptoms of respiratory infection. Wait until the symptoms cease. The phone line is open Monday to Friday from 9 a.m. to 10 a.m.

Day activities for special groups, exemplary employment and non-institutional exemplary employment have been suspended until further notice. Clients have been notified of the support services they can use during the pause.

Eteva recommends that those in communal housing, family care and those in treatment in disability psychiatric units and their family should not visit home during the epidemic. Visits to the units have been prohibited.

Kategoria: Yleinen